Privacy Policy & SMS Terms

Last updated: October 23, 2026

Mass Pike Plumbing & Heating respects your privacy. This policy explains how we collect, use, and handle personal information when you visit our website, contact us, or use our services.

Information We Collect

We may collect your name, phone number, email address, service address, and information about your plumbing or heating needs. We also collect information you provide when requesting an estimate, scheduling service, communicating with our team, or completing a transaction.

We collect this information directly from you through phone calls, text messages, website forms, emails, and service appointments.

How We Use Your Information

We use your information to respond to inquiries, prepare estimates, schedule and provide services, communicate appointment and technician arrival updates, issue invoices, coordinate payments, and maintain customer records.

If you request financing information, we may direct you to a third-party financing provider. Information you submit directly to that provider is subject to its privacy policy and terms.

How We Share Information

We do not sell or share your personal information with third parties or affiliates for marketing or promotional purposes.

We may provide information to service providers that help us manage customer records, schedule appointments, deliver communications, and process payments, as necessary to perform those services on our behalf. We may also disclose information when required by law.

Mobile information, text messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS Terms & Conditions

Messages You May Receive

With your consent, Mass Pike Plumbing & Heating may send text messages about appointment confirmations, scheduling and rescheduling, technician arrival times, estimates, invoices, and updates related to your requested services. We also use two-way texting to answer questions and coordinate service details.

Your Consent

We request permission to send service-related texts when you contact us or book an appointment. Providing your phone number alone does not enroll you in text messaging. We record your permission in your customer record.

You can decline text messages and coordinate your service by phone. Consent to receive texts is not a condition of purchasing services.

Message Frequency and Rates

Message frequency varies based on your appointments, service needs, and communication with our team. Message and data rates may apply according to your mobile carrier’s plan.

Opting Out

You may opt out at any time by replying STOP to a text message from us. You may receive a final message confirming your opt-out. After opting out, you can contact us by phone to coordinate service.

Help and Support

Reply HELP for assistance, call 617-359-6800, or email masspikeplumbing@gmail.com.

Message Delivery

Text message delivery depends on mobile carrier networks and may be delayed or unsuccessful. Please call us for urgent service needs rather than relying solely on text messaging.

Information Security and Retention

We take reasonable measures to protect customer information. However, no method of electronic transmission or storage is completely secure.

We retain information as needed to provide services, maintain business records, meet legal obligations, and resolve disputes.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. We will review your request and respond as applicable. Certain records may need to be retained for legal, accounting, or business purposes.

To make a privacy request, call 617-359-6800 or email masspikeplumbing@gmail.com.

Third-Party Websites

Our website and messages may include links to third-party services, such as payment or financing providers. Their privacy policies and terms govern information you provide directly to them.

Changes to This Policy

We may update this policy as our practices change. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this policy, your personal information, or our text messaging program, please contact Mass Pike Plumbing & Heating:

Phone: 617-359-6800
Email: masspikeplumbing@gmail.com
Website: masspikeplumbing.com