FREQUENTLY ASKED QUESTIONS
-
Why does my water pressure suddenly drop?
Sudden drops in water pressure usually point to a failing pressure-reducing valve (PRV), sediment buildup inside older pipes, or a leak somewhere in the system. Many Massachusetts homes and businesses have aging copper or galvanized pipes that corrode over time, making this a common issue. A quick pressure test can pinpoint the cause.
-
Why do my pipes bang or make loud noises?
This is often “water hammer”—a shockwave caused when valves shut off quickly. High water pressure, unsecured pipes, or older copper lines can make the problem louder. Installing water hammer arrestors or adjusting the pressure in homes and businesses typically solves it.
-
How do I prevent frozen pipes in the winter?
Massachusetts winters put pipes at risk, especially in unheated areas. Keep your heat above 55°F, let faucets drip during extreme cold, insulate exposed pipes, and open cabinet doors to keep warm air flowing. If a pipe freezes, shut the water off immediately and call a plumber to prevent a burst.
-
Why does my drain keep clogging?
Recurring clogs in MA homes often come from aging cast-iron pipes narrowing from corrosion, tree roots in the sewer line, or buildup from grease, soap, and hair. If clogs keep returning, the problem is usually deeper in the system and needs a camera inspection.
-
How do I know if I have a hidden leak?
Warning signs include rising water bills, moldy or musty smells, warm spots on floors, water stains, or hearing running water when no fixtures are in use. Hidden leaks are common in basements and behind old plaster walls.
-
How long do water heaters last in Massachusetts?
Most water heaters last 8–12 years, depending on water quality. Many Massachusetts towns have hard water, which speeds up sediment buildup and shortens the lifespan. If your unit is over 10 years old, making noise, water turning brown, smelling weird, or heating inconsistently, it may be nearing the end.
-
Can I replace a water heater myself in Massachusetts?
No. Massachusetts state plumbing code requires all water heater installations—gas or electric—to be performed by a licensed plumber. This ensures proper venting, safety, and code compliance.
-
Why is my basement flooding during heavy rain?
Basement flooding can be caused by sump pump failure, sewer backups, rising groundwater, or poor drainage outside the home. Many Massachusetts homes built before the 1960s have older drainage systems that struggle during heavy storms.
-
Why does my toilet keep running?
Usually the flapper valve, fill valve, or float has worn out. Sometimes high water pressure can force water past old parts. Fixing it prevents wasted water and lowers your bill.
-
Why is my water bill suddenly higher?
Common causes include hidden leaks, running toilets, leaking irrigation lines, or faulty shut-off valves. A quick inspection can identify the issue before it causes water damage.
-
Why does my shower go cold so quickly?
A failing heating element, sediment buildup, bad mixing valve, or an undersized water heater can cause this. In winter, incoming water is much colder, so your heater has to work harder — making hot water run out faster.
-
What’s that sulfur or “rotten egg” smell coming from my hot water?
This smell usually comes from bacteria reacting with the anode rod inside the water heater. It’s especially common in homes with well water in Massachusetts. Replacing the anode rod or flushing the heater often solves the problem.
-
Why do I keep running out of hot water faster in the winter?
Cold winter temperatures make incoming water much colder, so heaters work overtime to raise the temperature. Sediment buildup or an aging water heater can make this worse.
-
Why does my garbage disposal smell or back up even when I’m not using it?
Food debris trapped in the disposal, buildup in the P-trap, or grease in the kitchen line can cause odors or backups. Older Massachusetts drains with cast-iron piping can hold onto debris more easily.
-
What causes a sump pump to fail during heavy rain?
Clogged discharge lines, power outages, stuck float switches, or pumps that are undersized for the home can all cause failure. Many Massachusetts homes have pumps that haven’t been serviced in years — making them vulnerable during storms.
-
Why is my water heater making popping or rumbling noises?
Sediment buildup at the bottom of the tank causes water to boil underneath it, creating popping sounds. This is very common in hard-water areas of Massachusetts. Flushing the tank usually helps.
-
How do I know if my home has hard water?
Signs include white mineral buildup on faucets, dry skin, dingy laundry, or cloudy dishes. Hard water is widespread in Massachusetts.
-
Why is my boiler making banging, clunking, or gurgling noises?
Air in the system, low water pressure, or mineral buildup can cause noise. Older boiler systems in Massachusetts multi-families and colonials often need bleeding or maintenance to stay quiet.
-
How often should I service my boiler or furnace?
Once a year, ideally in the fall. Annual maintenance keeps the system efficient, reduces breakdowns, and extends the life of your heating equipment.
-
Why are some rooms colder than others?
This can happen if there’s air in the lines, blocked baseboards, thermostat issues, a failing circulator pump, or a zoning problem. Older homes with additions often experience uneven heating.
-
What temperature should I keep my thermostat on during the winter?
For comfort and efficiency, Mass Save recommends 68°F when home and 60–62°F when asleep or away. Smart thermostats can help lower energy costs.
-
Why does my heat smell when I turn it on for the first time?
Dust burning off the system is common early in the season. If the smell is metallic, smoky, or chemical, shut the system off and call for service.
-
Do I need to bleed my radiators?
Yes, if you hear gurgling or your radiators are cold at the top. Bleeding removes trapped air and restores full heat output.
-
Why is my heating bill so high?
High bills often come from an aging boiler, clogged filters, poor insulation, thermostat issues, or leaking ducts. Massachusetts winters make these problems more noticeable.
-
How long do boilers last in Massachusetts?
Most boilers last 15–30 years, depending on maintenance, brand, and water quality.
-
Should I switch from oil to gas or electric heat?
Many homeowners and business owners in Massachusetts switch from oil to gas for better efficiency, lower cost, and easier maintenance. Heat pumps are also becoming popular thanks to Mass Save rebates.
-
What should I do if my heat stops working during freezing weather?
Check thermostat batteries, boiler pressure, the power switch, and your fuel level. If the home drops below 55°F, call a plumber immediately to avoid pipe freezing.
-
How do I know if my boiler is big enough for my home?
If your system runs constantly, struggles to reach the set temperature, or certain rooms never warm up, the boiler may be undersized. A heat-loss calculation can confirm this.
-
Why are my radiators only heating halfway?
This usually means air is trapped in the system. Bleeding the radiators can help. Otherwise, a circulator pump or zone valve may need attention.
-
How can I make my heating system more energy efficient during Massachusetts winters?
Bleed your radiators annually, replace filters, seal drafts, use programmable thermostats, service your boiler, and keep baseboards clean and unobstructed.
Plumbing & Heating Services
-
Leaky faucets, running toilets, clogged drains, and pipe repairs
New fixture installations (sinks, faucets, toilets, showers, bathtubs)
-
Installation and replacement of traditional and tankless water heaters
Water heater repairs and maintenance
Gas and electric water heater servicing
-
Burst pipe repairs
Copper and PEX repiping
Leak detection and prevention
-
Basement flood prevention
Battery backup sump pump installation
-
Installation of whole-house filtration systems
Water softener system setup
-
Gas leak detection and repair
Gas line installations for appliances like stoves, water heaters, and fireplaces
-
High-efficiency boiler replacements
Radiator and baseboard heating services
-
Installation and repairs of in-floor heating systems
-
Smart thermostat installations (Nest, Ecobee, Honeywell)
why home & business owners choose us
When you call Mass Pike Plumbing & Heating, you’re getting more than a plumber — you’re getting peace of mind. From the moment you pick up the phone, our team treats your home as if it were our own — with respect, honesty, and attention to detail. Every technician is licensed, insured, and trained to diagnose issues accurately, explain your options clearly, and deliver long-lasting solutions.
-
We explain the problem, the fix, and the cost before we ever pick up a wrench, so you’re never left guessing.
-
Our licensed technicians use quality materials and proven methods to ensure every repair or installation lasts.
-
From same-day service to long-term maintenance, we’re here for Worcester County home & business owners whenever you need us.
Service Areas
-

Worcester County
Worcester
Fitchburg
Leominster
Shrewsbury
Auburn
Westborough
Grafton
Northborough
Southborough
Clinton
Gardner
Webster
Barre
Princeton
Brookfield
Uxbridge
Spencer
-

Middlesex County
Cambridge
Lowell
Newton
Somerville
Waltham
Malden
Framingham
Medford
Marlborough
Everett
Lexington
Concord
Burlington
Acton
Chelmsford
Woburn
Wakefield
Winchester
Bedford
Sudbury
Ashland
Billerica
Tewksbury
Westford
-

Suffolk County
Boston
Chelsea
Revere
Winthrop
Back Bay
South Boston
Dorchester
Roxbury
Charlestown
East Boston
Jamaica Plain
About Mass Pike Plumbing & Heating
At Mass Pike Plumbing & Heating, we know two things are inevitable: traffic on the Pike and your pipes acting up at the worst possible time. Whether your water heater taps out before you can rinse the shampoo out of your hair or your boiler quits on you right before a Nor’easter, we’re here to fix it—wicked fast.
We don’t cut corners, we don’t overcharge, and we definitely don’t leave you waiting like you’re stuck on I-90 at rush hour. From frozen pipes that make you feel like you're living in the Berkshires in January to leaks that spread faster than a Sox-Yankees debate, we handle it all—so you can get back to enjoying your Dunkin’ in peace.